Shipping & Returns

How do I return an item?
At Power Athlete we know you're lifting hard and we want to keep you looking good while you do it. We make sure the gear you want is the gear you get, and you get it quick. We ship all smaller orders (under 4 shirts or so) via USPS Priority mail, so it should get there in 5 - 7 days. Larger orders, and international orders, can take up to 7 - 14 days. But get this, if what you receive isn't what you ordered, we'll replace it. And if what you ordered isn't exactly what you want, you can exchange it. We make getting the gear you want simple, the DWODs are hard enough. Have a question for us? A problem? Want to tell us how jacked you look in your shirt? Email us at shop@powerathletehq.com.

 
Replacement Policy:
If the items you order are in any condition less than perfect when they arrive on your doorstep, for any reason, we don't think you should have to keep them. In fact we'll send you new ones. If anything is damaged, ripped, banged up, or generally not as awesome as you know it should be, simply go to the RMA form on the back of the packing slip that accompanied your shipment and follow the directions on the back under the "Replacement Policy" section. Once you've complete the steps on the RMA form we can usually get your replacement gear out the same day. It's awesome, we know.
 
Exchange Policy:
So you were a Medium, but your started following Power Athlete and now you're a Large, but you ordered a Medium on accident? No problem. If anything you order doesn't fit we will exchange it, no questions asked. All we do ask is that you return the item in the same condition you received it in. Don't spend all afternoon doing Kalsu in your new shirt then decide you want a new one. If you go to the RMA form on the back of the packing slip that came with your original order, fill it out, and get it back to us, we can usually send out your replacement item the same day we receive your return. It's just that easy.
 
All Exchanges and/or Replacement must be accompanied by an RMA form and sent to:
 

Power Athlete HQ

ATTN: RMAs

6720 Llano Stage Trail

Austin, Texas, 78738

 
Event Cancellation/Refunds:
 
Power Athlete does not offer refunds or cancellations on any events. There are certain administrative fees and processes that go into getting these events up and running and they are based on the number of sign ups. We do however offer transfers, so if you're hurt, busy, or just flat out can't make it, get someone from your gym to take your place.
 
And you can always hit us up with questions at shop@powerathletehq.com.



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

At Power Athlete we know you're training hard and we want to keep you looking good while you do it. We make sure the gear you want is the gear you get, and you get it quick. We ship all domestic orders via USPS. They should arrive in 3 - 5 business days, but this is up to USPS. International orders, can take up to 7 - 14 days. Please be aware that Power Athlete is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.

Power Athlete is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

 

Power Athlete is not responsible for lost or stolen packages. Upon inquiry, Power Athlete will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate with their Local Postal Service

 

Don't forget, our main hustle is blowing up the airwaves on Power Athlete Radio, creating world class coaching content, and daily training to empower your performance. Once you place your order, it could take up to 3 business days for us to process it.

PUBLIC SERVICE ANNOUNCEMENT: The weekends do not count as business days.

 

Just know, if what you receive isn't what you ordered, we'll replace it. And if what you ordered isn't exactly what you want, you can exchange it. We make getting the gear you want simple, the daily training is hard enough. Have a question for us? A problem? Want to tell us how jacked you look in your shirt? Email us at shop@powerathletehq.com.
 
Replacement Policy:
If the items you order are in any condition less than perfect when they arrive on your doorstep, for any reason, we don't think you should have to keep them. In fact we'll send you new ones. If anything is damaged, ripped, banged up, or generally not as awesome as you know it should be, simply go to the RMA form on the back of the packing slip that accompanied your shipment and follow the directions on the back under the "Replacement Policy" section. Once you've complete the steps on the RMA form we can usually get your replacement gear out the same day. It's awesome, we know.
 
Exchange Policy:

So you were a Medium, but you started following our Jacked Street training program and now you're a Large, but you ordered a Medium on accident? No problem. If anything you order doesn't fit we will exchange it, no questions asked. All we do ask is that you return the item in the same condition you received it in. Don't spend all afternoon doing bicep curls in your new shirt then decide you want a new one. If you go to the RMA form on the back of the packing slip that came with your original order, fill it out, and get it back to us, we can usually send out your replacement item the same day we receive your return. It's just that easy.

 
All Exchanges and/or Replacement must be accompanied by an RMA form and sent to:
 
Power Athlete HQ
ATTN: RMAs
6720 Llano Stage Trail
Austin, Texas 78738
 
Event Cancellation/Refunds:
 
Power Athlete does not offer refunds or cancellations on any events. There are certain administrative fees and processes that go into getting these events up and running and they are based on the number of sign ups. We do however offer transfers, so if you're hurt, busy, or just flat out can't make it, get someone from your gym to take your place.
 
And you can always hit us up with questions at shop@powerathletehq.com.